Privacy Policy

Game progress and image history

The game stores puzzle progress, chapter progress, puzzle and image history, settings, and advertising preferences on your device. It also stores an installation identifier and player credentials used to request puzzle content.

Our puzzle service receives an installation identifier, a player token when available, your timezone, requested levels, and the identifiers of images played. These support puzzle delivery, daily puzzle selection, and image history. Network requests also expose your IP address to the services delivering the game and its images. Local storage does not mean that all game activity stays on your device.

Advertising and device information

500Tiles displays ads using Google AdMob. Google’s Mobile Ads SDK may process device identifiers, including an advertising identifier where permission allows, IP address, approximate location inferred from that address, ad impressions, ad interactions, and other app interaction data. These support ad delivery, measurement, analytics, and fraud prevention.

The SDK may also process crash logs and performance information, such as launch time, hangs, and energy usage, for diagnostics and advertising-related purposes. Non-personalized ads can still require data processing. See Google’s Mobile Ads data disclosures and Google’s Privacy Policy.

Tracking permission

On iOS, App Tracking Transparency (ATT) controls permission to track your activity across other companies’ apps and websites. The current game requires both the personalized ads preference and iOS tracking authorization before requesting personalized ads. Denying tracking permission does not stop you from playing. ATT is separate from any consent required under local privacy law.

Your privacy choices

• Turn off personalized ads in the game’s Settings to request non-personalized ads.
• Review or withdraw iOS tracking permission in Settings → Privacy & Security → Tracking.
• Use Settings → Reset Game to remove campaign progress and puzzle history from the game. This is not a request to delete service logs, installation credentials, or advertising records held by third parties.
• Contact [email protected] to request access, correction, or deletion of information we hold, or to raise a privacy concern. We may need information to verify your request and locate your records.

Depending on your location, you may also have rights to object to or restrict processing, receive a copy of your information, withdraw consent, or complain to your local data protection authority. Withdrawing consent does not affect processing already lawfully carried out.

Support and this website

If you contact support, we receive your name, email address, message, and any device or iOS details you provide. We use them to investigate and reply. Support messages are delivered through Resend and our email provider. Please avoid including passwords or other sensitive information.

This website uses the existing Tomilola.ng Google Analytics integration, which processes website usage and device information. Website analytics are separate from the mobile game’s local progress storage and advertising.

Service providers and international processing

We use service providers for puzzle APIs, image delivery, hosting, email, and advertising. They receive information needed to operate those services. Google and other providers may process information outside your country, subject to their terms and applicable safeguards. We may also disclose information when required by law or to protect the security and rights of players and the service.

Children

Parents and guardians should check the App Store age rating and supervise children’s use, including advertisements and links to other services. We do not knowingly request personal information directly from children under 13, or under the applicable age of consent in their country. If you believe a child has provided personal information, contact us so we can investigate and take appropriate action.

Retention and security

Local progress remains until reset or removed from the device; device backups and secure credentials may have different lifetimes. We retain service and support records only for as long as needed to deliver the service, resolve requests, maintain security, and meet legal obligations. Advertising providers apply their own retention policies. Contact us about deletion; resetting the game does not delete every record held by a service provider.

We use reasonable technical and organizational measures to protect information. No storage or transmission method can guarantee absolute security.

Policy updates

We may update this policy as the game or its providers change. The date above identifies the latest version. Material changes will be communicated as required by applicable law. For questions, contact 500Tiles Support.